Urban Pet
Grooming & Boutique
Over 10 Years of Caring for Your Fur Babies & Best Friends
We are dedicated to the care and beauty of your beloved pets. With over 10 years of experience, we offer professional grooming services designed to ensure your dog’s health, comfort, and style.
Frequently asked questions
We hope we’ve answered most of your FAQs about pet grooming here at Thank you for trusting Urban Pet Grooming & Boutique with your pet care needs. If you have any other questions or would like more information about our pet grooming services, please give us a call at (619)930.9616
Yes, please do! Our salon is in high demand, which means we tend to book our days well in advance.
It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. Their vaccines need to be finished and wait 10 days before they can enter our facility. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.
No, we don’t offer sedation services. We are also unable to accept pets who have been sedated for safety reasons.
Please keep in mind that we are adept at working with animals that experience anxiety or are averse to grooming, so there’s a good chance we can work with your pet even if there are some concerns. Be sure to let us know at booking if you have specialized concerns about your pet’s anxiety.
Yes, we do treat your furry friends for flea and tick removal shampoo. However we DO NOT accept dogs with ticks or dogs that are flea infested. The shampoo will only kill the fleas of your pet but IT IS NOT A TREATMENT so please make sure you have cleaned their living space and get them on a treatment. Per our policies all pets must be on a flea and tick treatment. Please let us know if your pet has fleas or ticks before bringing them in for their appointment.
Every dog and situation is different so an exact time cannot be given however we try to maintain ourselves within a time frame. Approximate times for bath: 1 and a half hours+, Touch up: 2 and a half hours+ and Grooming: 3 and a half hours+ but the time taken will also depend on the condition and length of your pooch’s hair as well the size. You will be notified if the service will take longer and you will also be notified 10-30 minutes before your pet is ready so you can start heading your way. If you arrive before the time we notified you please wait outside until the time elapses. If your pet sees you and is still on the grooming he/she will get excited and start moving on table THIS IS SO DANGEROUS it could cause an accident.
Pricing depends on breed, size, hair length, skin, temperament, age, coat condition, cut desired, shedding, and grooming history.
As your furry friend loves you very much they will wiggle and move around trying to get close to you which is not safe while we’re working on them. It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished.
Before your pet comes to the grooming we strongly recommend they have a chance to relieve themselves. They may want to have a meal beforehand, but keep in mind if your pet is nervous, they might do better with an empty stomach. Make sure you walk them in on a secure collar and leash, bringing them in in arms could cause them anxiety. Speaking of anxiety…if your pet has anxiety make sure you are also relaxed and confident this will transmit to them (a nice walk prior to their visit is a great idea!)
Customers new to the grooming place need to complete a New Client Registration form which enables us to provide an individualized treatment and care program for your pooch when they visit us. You might receive a Text or e-mail with your form ready to fill and submit. Please make sure you fill out and submit prior to your arrival.
The length and type of your pet’s coat will determine how often your pet needs to be groomed. Baths can be done every two weeks. Touch ups every four weeks and groomings every 6-8 weeks, as mentioned before depends on each dog and also your personal preference. We do not recommend waiting too long in between grooms/baths/touchups, 2 months MAX!
Your dog’s nails should be trimmed monthly.
Yes. However aged, disabled, and ill pets required specialist treatment during the grooming process. If in any doubts please consult your vet who will help you to decide whether there would be any adverse risk in grooming your older dog.
If for any reason you are not satisfied with the treatment received, please advise within 2 business days so we can do our best to fix it. Our clients satisfaction is important to us.
We accept cash, all cards, Venmo & Paypal.
Policies
IMPORTANT: Please bring proof of your dogs vaccinations to their first visit, and when they have been updated.
It is necessary to confirm your appointment by responding to our automated text, or by calling us, or texting us (619) 930 9616.
IF YOU DO NOT CONFIRM, YOU WILL LOSE YOUR APPOINTMENT.
– We allow a 15 minute grace period beyond your appointment time, but unfortunately after that we may have to cancel and reschedule your appointment (fees/deposit may apply) so as it doesn’t disrupt other clients and our staff’s ability to complete all services.
– A boarding fee of a minimum of $15.00 will be applied for every hour a pet is not picked up after we have called to advise the pick-up time.
– Pick-up after closing time will be charged a late fee of a minimum of $35.00.
To respect everyone's time and keep our schedule running smoothly, we have the following policy in place:
No-Shows or Late Cancellations:
If you do not show up for your scheduled appointment and have not cancelled at least 24 hours in advance, a no-show fee will apply:
$25 per dog for full-service appointments.
$10 per dog for smaller services such as nail trims or anal gland expression.
Important:
A no-show fee is not a deposit. It is a separate charge that compensates for the missed appointment time.
Rescheduling After a No-Show:
To reschedule after a no-show, we require a deposit to secure your next appointment.
This deposit will be applied toward the cost of your future service.
Thank you for your understanding and cooperation!
If you need to reschedule your appointment it needs to be done at least 24 HOURS PRIOR TO YOUR APPOINTMENT DAY AND TIME.
Otherwise a deposit will be required to make a future appointment.