From a bath to a full groom we got you covered
PRESERVE YOUR DOG'S MEMORY
Pet portraits to show them off even more!
Personalized dog cakes for any special occasion.
frequently ask question
Yes, please do! Our salon is in high demand, which means we tend to book our days well in advance.
It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. Their vaccines need to be finished and wait 10 days before they can enter our facility. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming salon ensuring that future visits are stress free.
No, we don’t offer sedation services. We are also unable to accept pets who have been sedated for safety reasons.
Please keep in mind that we are adept at working with animals that experience anxiety or are averse to grooming, so there’s a good chance we can work with your pet even if there are some concerns. Be sure to let us know at booking if you have specialized concerns about your pet’s anxiety.
Yes, we do treat your furry friends for flea and tick removal shampoo. However we DO NOT accept dogs with ticks or dogs that are flea infested. The shampoo will only kill the fleas of your pet but IT IS NOT A TREATMENT so please make sure you have cleaned their living space and get them on a treatment. Per our policies all pets must be on a flea and tick treatment. Please let us know if your pet has fleas or ticks before bringing them in for their appointment.
Every dog and situation is different so an exact time cannot be given however we try to maintain ourselves within a time frame. Approximate times for bath: 1 and a half hours+, Touch up: 2 and a half hours+ and Grooming: 3 and a half hours+ but the time taken will also depend on the condition and length of your pooch’s hair as well the size. You will be notified if the service will tae longer and you will also be notified 10-30 minutes before your pet is ready so you can start heading your way. If you arrive before the time we notified you please wait outside until the time elapses. If your pet sees you and is still on the grooming he/she will get excited and start moving on table THIS IS SO DANGEROUS it could cause an accident.
Pricing depends on breed, size, hair length, skin, temperament, age, coat condition, cut desired, shedding, and grooming history.
As your furry friend loves you very much they will wiggle and move around trying to get close to you which is not safe while we’re working on them. It is best to drop off your pooch at their scheduled appointment time, and then come back when the treatment is finished.
Before your pet comes to the grooming we strongly recommend they have a chance to relieve themselves. They may want to have a meal beforehand, but keep in mind if your pet is nervous, they might do better with an empty stomach. Make sure you walk them in on a secure collar and leash, bringing them in in arms could cause them anxiety. Speaking of anxiety…if your pet has anxiety make sure you are also relaxed and confident this will transmit to them (a nice walk prior to their visit is a great idea!)
Customers new to the grooming place need to complete a New Client Registration form which enables us to provide an individualized treatment and care program for your pooch when they visit us. You might receive a Text or e-mail with your form ready to fill and submit. Please make sure you fill out and submit prior to your arrival.
The length and type of your pet’s coat will determine how often your pet needs to be groomed. Baths can be done every two weeks. Touch ups every four weeks and groomings every 6-8 weeks, as mentioned before depends on each dog and also your personal preference. We do not recommend waiting too long in between grooms/baths/touchups, 2 months MAX!
Your dog’s nails should be trimmed monthly.
Yes. However aged, disabled, and ill pets required specialist treatment during the grooming process. If in any doubts please consult your vet who will help you to decide whether there would be any adverse risk in grooming your older dog.
If for any reason you are not satisfied with the treatment received, please advise within 2 business days so we can do our best to fix it. Our clients satisfaction is important to us.
We accept cash, all cards, Venmo & Paypal.
We hope we’ve answered most of your FAQs about pet grooming here at Urban Pet! If you have any other questions or would like more information about our pet grooming services, please give us a call at (619)930.9616!
IMPORTANT: Always bring proof of your dogs vaccinations.
It is necessary to confirm your appointment via our automated text, call, or text (619) 930 9616.
IF YOU DO NOT CONFIRM YOU WILL LOSE YOUR APPOINTMENT.
-There is a 15 minute tolerance after your appointment time, after that we may have to cancel and reschedule your appointment (fees/deposit may apply)
– A boarding fee of a minimum of $15.00 will be applied for every hour pet is not Picked up after calling time.
– Pick up after closing time will be charged a late fee of a minimum of $35.00
(When customer does not show up and does not cancel without previous notice).
To be able to reschedule a NO SHOW customer, it will be necessary to obtain a deposit to be able to secure another appointment.
If you need to reschedule your appointment it needs to be done at least 24 HOURS PRIOR TO YOUR APPOINTMENT DAY AND TIME.
Otherwise a deposit will be required to make a future appointment.