PRIVACY POLICY

At Urban Pet Grooming, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data, as well as your rights regarding this information.

Information We Collect
We may collect the following types of information:

  • Personal Information: Your name, phone number, email address, and billing information when you book an appointment or purchase services.
  • Non-Personal Information: Browser type, IP address, and general location through cookies or similar tracking technologies.

How We Use Your Information
We use the information we collect to:

  • Provide and improve our grooming services.
  • Communicate with you about appointments, updates, and promotions.
  • Process payments securely.
  • Ensure compliance with legal obligations.

SMS Messaging and Frequency
By providing your phone number, you consent to receiving SMS messages from Urban Pet Grooming. These messages may include appointment reminders, updates, or promotional offers.

SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

  • Frequency: Messages will be sent as needed, typically limited to no more than 10 per month.
  • Opt-Out: You may opt out of SMS communication at any time by replying “STOP” to any of our messages.

Potential Fees
Your mobile carrier may charge fees for SMS messages or data usage. Urban Pet Grooming is not responsible for any charges incurred.

Information Sharing
Urban Pet Grooming does not sell, trade, or share your personal data, including phone numbers, with third parties or affiliates for marketing purposes.

Data Protection and Retention
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. Your information is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

Your Rights
You have the right to:

  • Access and request a copy of the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for communications at any time.
  • Request the deletion of your personal information, subject to legal obligations.

Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to decline cookies; however, this may affect your ability to use certain features of our website.

Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us:

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email: info@urbanpetgrooming.com
📞 Phone: (619) 930-9616

By using our services, you agree to this Privacy Policy. Thank you for trusting Urban Pet Grooming with your pet care needs.